Iowa Diamond

A co-worker recommended Iowa Diamond for when we were ready to start the diamond search. They told us what to expect, not your typical rings behind glass concept. We decided to call and set up an appointment. I of course, thought I knew exactly what I wanted but we were both a tad bit nervous as we did not know exactly what to expect. After being greeted by the front desk ladies, we sat in the waiting area for a few min and enjoyed a cookie. Our consultant then warmly greeted us and took us to his office. He asked us what our thoughts were for the ring and price range we wanted to stay in. Then the fun began! He brought in stacks of black trays with various designers and designs of rings. It was a no pressure environment and if we found one we liked, I put it on and then if I still liked it, placed it on a separate tray. I ended up narrowing it down to three rings that visit and he told us what the cost of each would be. The other part of the process was picking out the diamond. He thoroughly explained all the C's and showed us two diamonds side by side to see which we preferred (you might be surprised that sometimes you can barely tell the difference). I really cannot speak to the actually purchasing of the ring as my fiance did all of that without me knowing which one he picked for me. I do know the consultant was in touch with the designer to specifically discuss my ring. Fast forward to picking out the wedding bands. We had another great experience! Since my ring was unique in shape, there was not a wedding band that came with it. Our consultant helped us to draft up ideas that would work and helped us pick out the right gold for the band. It was custom made for my ring and was perfectly done! Picking out my fiance's wedding band went pretty smooth. Lots of black trays to go through again. We found the perfect wedding bands! Picking up the rings was smooth as well. We came in and were warmly greeted and were able to try the rings on again. Our consultant came out and spoke with us again. Overall, VERY happy with the entire process at Iowa Diamond. They really treat you well. Highly recommend them!

Iowa Diamond's style isn't for everyone but it certainly worked for us. We loved the one-on-one attention and the ability to choose a separate setting and diamond for an engagement ring. The ring we chose was made for a larger stone that was out of our budget but I still get compliments on how good the setting looks with a smaller center stone! We worked with Adam and got wonderful service when purchasing the engagement ring and wedding bands. They also replaced one of my small stones for free when one fell out after the ring had been resized. The front desk staff was generally unhelpful both in person and on the phone. The store moved from downtown to West Des Moines 2 weeks before our wedding and I almost lost it when I went to pick up my soldered rings a few days before the wedding and they couldn't find them. The rings were found after some other people got involved but for me it was the nail in the coffin to their lax customer...

We loved almost everything about Iowa Diamond. Their selection is fabulous and their prices are very reasonable. I knew that I wanted something interesting and unique and after looking at several other places, we couldn't find anything. My now husband went to Iowa Diamond by himself one afternoon and loved everything about his experience. They were attentive and had a great selection. He found my ring and I love it! A few months before our wedding, we went and selected my husband's ring. Again, they were very helpful and attentive and he found exactly what he wanted. We ordered it that day and said that it would arrive in about 3-5 weeks. After 7 weeks had passed, we hadn't heard anything from them, so we called and were assured that it would be here in time for the wedding. Four days before the wedding, his ring arrived and luckily it fit him perfectly. They were extremely apologetic in the fact that it took so long to get, but it was a bit stressful. All in all though, they were awesome to work with!

Iowa diamond was great. We got all of our rings there. My husband's ring was too small (I think they may have ordered the wrong size). The ring was titanium and we had to get a new one because it can't be resized. All we had to pay was the price difference between the two sizes. I love the atmosphere there. Only downside was that it was kind of a pain to go downtown, but they have since moved locations, which will make getting my ring cleaned a lot easier.

We were immediately confident in Iowa Diamond's knowledgeable and friendly staff . The office-like showroom is not as fancy as a typical high-end jewelry store, but the selection is good and the staff takes more time with you than you would normally find. That being said, there seems to be a disconnect between sales, the people actually working on the jewelry, and management, and estimated completion dates are about 2 weeks behind. Overall, for my custom wedding band and my fiance's wedding ring, we probably took 10 trips to the store which was inconvenient. In addition, our rings were pushed off several times for what seemed like more important (or possibly higher-end) projects- we did not feel like a priority or like we were being treated fairly or equally as clients by the company. Prices are higher than we have seen elsewhere at equally high-end (or higher-end) jewelry stores- perhaps the only game in town? That being said, our sales representative truly did her best to follow up and to be in touch throughout the process, despite the frustrations and setbacks. I would not recommend Iowa Diamond based on the fact that the creation and purchase of our wedding rings, something that you might typically enjoy, became a somewhat grueling and painful process that took almost 3 months to complete.

Warning!!! you will easily pay DOUBLE or TRIPLE what other places will charge for the same ring.

Iowa Diamond was amazing!! I loved that it wasn't in a traditional jewelry store setting, so I felt a lot less pressure to buy something. The people were all super friendly, and worked well with us on our budget. They really worked hard to not get us over the amount we could afford. They also take such amazing care of you after you get your rings there - free polishing, cleaning, and even sautering the rings together! Loved them!

When they say they have the biggest showroom I was thinking like the movie Sweet Home Alabama, unfortunately they sit you in a room and bring out stacks of different rings. They guy I had was very pushy. Although I love my ring, I was told how unique it was, and when my husband went to look for his band at Kay Jewelers there was my exact ring for almost half the price we paid. Yes they have a great selection, but make sure you shop around first!

Chuck and his team did a wonderful job on both the engagement ring and wedding bands. The value for the price was exactly what we were looking for and the service was above par. I only wish there was another location outside of downtown Des Moines, for frequent cleaning and service.

We worked with Gina at Iowa Diamond. They are very professional and took excellent care of us.

my boyfriend (husband now) and I went here to look at engagement rings. He works late and we were able to get in. We were taken to a private room were Andy/Adam asked my preferences and then brought out a bunch of settings for me. I must have spent hours looking and not finding what I wanted. finally I found about 4 I liked then he brought the diamonds out. I picked out the one I am now wearing. They stayed within our budget and I just went back to have the ring cleaned when I was told there were a bunch of loose stones. they kept it overnight and when i picked it up, all the scratches had been taken out and it was shinier than ever :) I would highly recommend this place to everyone

We were living out of state but were getting married in Iowa. Iowa Diamond is very flexible and we arranged a time for my engagement ring and wedding ring to be connected days before the wedding. They also have a great collection and the experience is totally different from any other jewelry store. I would recommend everyone to visit this store before they decide where to buy their rings.

My husband had purchased a loose diamond and called Iowa diamond ahead of time to see if they could set it for us. They assured him over the phone that they would sell us a setting and set it for us. The day after he proposed, we went into Iowa Diamond (not your typical jewelry store- you met in an office with a consultant and he brought different settings that he thought we would like). We waited for about an hour to meet with a consultant, who asked what we were looking for, left the room, came back, and essentially told us that they could not set the diamond for us and we had wasted our time because they were in the business of selling diamonds. Since we only wanted a setting, they could not serve us. I went from pure joy and excitement about picking out a ring to almost tears in moments. The only positive thing they did was direct us to Jared's Galleria of Jewelry, who helped us pick out a ring and had it set in about an hour.